FAQs

What products does Smokey Fashion sell?

Smokey Fashion offers women’s fashion clothing, footwear, bags, and accessories for customers in the United States.

Where do you ship?

We currently ship only within the United States.

Do you offer free shipping?

Yes. Smokey Fashion offers free shipping on all orders shipped within the United States.

How long does order processing take?

Orders are processed within 1–3 business days. Orders placed after the 5:00 PM cut-off time may begin processing on the next business day.

How long does delivery take?

After processing, transit time is typically 4–7 business days. The estimated total delivery time is 5–10 business days.

How can I track my order?

When tracking information is available, it will be sent to the email address used at checkout. Please allow time for tracking updates to appear after the order has shipped.

Can I cancel my order?

You may request to cancel an order only before it has been processed or shipped. Contact support@smokeyfashion.shop as soon as possible with your order number. Once an order has been processed or shipped, it cannot be canceled.

What is your return policy?

We accept returns within 30 days of delivery. Returned items must be unused, unworn, unwashed, and in their original condition with original packaging, tags, and accessories included.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Do you offer exchanges?

We do not offer direct exchanges at this time. If you need a different item, size, or color, please return the original item according to our Return & Refund Policy and place a new order separately.

What should I do if I receive a damaged, defective, or incorrect item?

Please contact us within 7 days of delivery. Take clear photos of the item and packaging, then email the photos along with your order number to support@smokeyfashion.shop. We will review your claim and provide assistance.

When will I receive my refund?

Once we receive and inspect your returned item, we will notify you of the refund decision. If approved, your refund will be issued to the original payment method within 7 business days. Your bank or payment provider may take additional time to post the refund.

What payment methods do you accept?

We accept American Express, Diners Club, Discover, Maestro, Mastercard, JCB, and Visa.

Can I change my shipping address after placing an order?

Contact us as soon as possible if you need to change your shipping address. Address changes can only be considered before an order has been processed or shipped. We cannot guarantee changes once order processing has started.

What should I do if my tracking shows delivered but I cannot find my package?

Check with household members, neighbors, your local delivery carrier, and any available delivery location. If you still cannot locate the package, contact us at support@smokeyfashion.shop with your order number and tracking information.

How can I contact Smokey Fashion?
Email: support@smokeyfashion.shop
Phone: +1 615-434-2513
Address: 2618 E 21st St N #101, Wichita, KS 67214, United States
Business Hours: Monday–Saturday, 9:30 AM–7:00 PM